Returns & Exchanges

At Terra Delyssa, we strive for the highest quality in every bottle of olive oil; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or defective. If you are unsatisfied with your order, please contact our support team within 14 days of delivery for a full replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your olive oil or pantry products.

• 2.
  Provide Proof

  Attach clear photographs of the damaged packaging or the specific quality concern to help our quality control team investigate the batch.

• 3.
  Review Process

  Our team will review your request within 48 business hours to verify the claim and authorize a return or direct disposal of the product.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement bottle at no additional cost to you.